Question 1

How does factory-direct pricing work?

Accepted Answer

We eliminate all middleman markups by connecting you directly with our manufacturing facility. You pay only the production cost plus shipping, saving 40-60% compared to local distributors. Our transparent pricing includes all manufacturing, quality testing, and export documentation.

Question 2

What is the typical production and delivery timeline?

Accepted Answer

Standard production takes 7-15 days depending on order size and customization requirements. Shipping typically adds 5-10 days for air freight or 20-30 days for sea freight. We provide real-time tracking and updates throughout the entire process.

Question 3

What quality certifications do your screens have?

Accepted Answer

All our LED screens are certified with ISO 9001:2015, CE, FCC, RoHS, and UL standards. Each unit undergoes 48-hour aging tests, color calibration, and waterproof testing (IP65 for outdoor models). We provide complete certification documentation with every order.

Question 4

What payment methods do you accept?

Accepted Answer

We accept bank wire transfers (T/T), letters of credit (L/C), and PayPal for smaller orders. Payment terms are typically 70% deposit and 30% before shipping. All transactions are secured and we provide complete invoicing and documentation for your accounting department.

Question 5

Can I customize the screen specifications?

Accepted Answer

Absolutely! We specialize in custom manufacturing. You can specify exact dimensions, pixel pitch, brightness levels, cabinet design, mounting systems, and even custom branding. Our engineering team will work with you to create the perfect solution for your specific application.

Question 6

What warranty coverage is included?

Accepted Answer

All screens include a comprehensive up to 5-year warranty covering manufacturing defects and component failures. We maintain spare parts inventory globally and provide remote technical support. Extended warranty options are available for mission-critical installations.

Question 7

How do you handle international shipping and customs?

Accepted Answer

We offer both DDP (Delivered Duty Paid) and FOB (Free On Board) shipping options. Our logistics team handles all export documentation, customs clearance, and delivery coordination. We use professional packaging standards and include full insurance coverage.

Question 8

Do you provide installation support?

Accepted Answer

Yes! We provide detailed installation manuals, video guides, and remote technical support. For large projects, we can arrange on-site installation supervision or training. Our support team is available 24/7 via email, phone, and video call.

Question 9

What if I need to return or exchange a product?

Accepted Answer

We stand behind our quality with a 30-day satisfaction guarantee. If there are any manufacturing defects or issues, we will arrange replacement at no cost. For custom orders, we provide detailed specifications and samples for approval before production begins.

Question 10

How do I get started with an order?

Accepted Answer

Simply fill out our quote request form with your project requirements. Our sales team will respond within 12 hours with a detailed proposal including specifications, pricing, and timeline. We can also arrange a virtual factory tour and product demonstration.

Premium Indoor LED Screens Direct from Factory

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